Effective date: November 11, 2026

This page explains how to delete your RaimCalls account and data. RaimCalls is made by ECONTEUR LLC. You can delete your account yourself in the app, or ask us to do it.

In the app (fastest)

Open RaimCalls and go to Settings.
Under Privacy & consent, tap Delete account.
Type DELETE to confirm, then tap Delete my account.

This permanently deletes, and can't be undone:

your sign-in and account, including a calling number you verified for app calls;
your business profile, hours, services and FAQs;
customers, calls and transcripts, texts and conversations, bookings and quotes, documents, notes and automations;
assistant voice sessions, reply drafts, voice samples and stored files;
your saved app-call contacts and blocked people;
Eve and Adam's setup, and your business phone numbers, which are released.

If you can't open the app

Email support@raimcalls.com from the address on your account with the subject "Delete my RaimCalls data". We verify the request and complete it within 30 days.

What is kept, and for how long

A few records the law requires are kept de-identified (no names, message content, notes or email addresses) under a new reference not linked to you:

payment and billing records, 7 years;
records of automated messages sent and their delivery, and consent records, 4 years;
usage records, 400 days (about 13 months), for billing disputes;
voice-sample release records, 3 years;
STOP opt-out records, so a person who opted out is never texted again;
server logs, 90 days, and backup copies until they are overwritten.

The App Store, Google Play and payment processors keep their own transaction records under their own terms.

Subscriptions

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your Apple ID or Google Play subscription settings first, so you aren't billed again.

Delete part of your data

You can delete individual calls, transcripts, conversations, customers or whole categories without deleting the account, and set automatic removal after 30, 90 or 365 days, in Settings > Data & privacy. In App calls, Remove contact deletes a saved calling contact and Unblock removes a block. See the Privacy Policy.

If you called or texted a business that uses RaimCalls

You can ask that business, or us at support@raimcalls.com, to delete your information.

Delete your data