Keep customers
Appointment reminders, booking confirmations, instant replies to new leads, lead follow-ups, review requests, no-show rebooking, payment receipts and win-back texts. Every automation starts off.
Reminders customers can answer in one letter
Send a reminder before each appointment that ends "Reply C to confirm or R to reschedule." A C marks it confirmed on your calendar; an R tells them you'll find a new time and lets you know. Add booking confirmations and a friendly no-show message too.
- C confirms, R reschedules
- You choose when they go
- Every automation starts off
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Your AIHi Maria, a reminder from Bright Homes Cleaning: your deep clean is tomorrow at 9:00 am. Reply C to confirm or R to reschedule.
CustomerC
Marked confirmed on your calendar.
Example with the sample business. The exact wording in the app may differ.
How it works
Reminders and confirmations, step by step
Turn on reminders
In Settings, Keep customers, switch on Appointment reminders and choose when they go: from 1 hour to a week before.
Customers reply with one letter
C marks the appointment confirmed on your calendar and thanks them. R tells them you'll help find a new time and notifies you.
Rebook the ones who miss
No-show rebooking sends one friendly message after a missed appointment, offering a new time.
What you get
Everything that comes with it
Calendar
Day, week and month views, repeat bookings and appointment reminders customers can answer with C to confirm or R to reschedule.
Learn more about CalendarWaitlist
When no time suits a caller, your AI can add them to the waitlist with their permission to text. When a time opens, the earliest match gets one text and the first YES books it.
Learn more about WaitlistBooking confirmations
A confirmation goes out as soon as a booking is made, so customers know they're booked and for when.
No-show rebooking
One friendly message after a missed appointment, offering a new time, so a no-show can become a new booking.
Never in the middle of the night
No-show messages and other after-the-visit texts are never sent between 9 pm and 8 am in your business's time zone; they wait until morning.
Ground rules
What it will and won't do
- Texts go only to customers who agreed to them
- STOP always works, and opted-out customers never get reminders
- A C or R reply doesn't use an AI reply from your plan
Plans
Which plans include it
Needs a business line, which comes with Foundation at $17.99 a month and up. Personal has no business number.
FAQ
Questions about reminders and confirmations
Can customers confirm their appointment by text?
Yes. When appointment reminders are on, each reminder ends "Reply C to confirm or R to reschedule." A C marks the appointment confirmed on your calendar and thanks them. An R tells them you'll help find a new time and notifies you; their next text goes to your AI, which can offer a new slot.
When are reminders sent?
You choose: 1, 2, 3, 4, 6, 12, 24, 48 or 72 hours before, or a week before.
Do these texts cost AI texts from my plan?
A C or R reply doesn't use an AI reply. When a customer's next text goes to your AI, each AI reply uses one AI text.
Does a cancellation get filled?
When an appointment is cancelled or moved, the freed time is offered to your waitlist: the earliest matching person gets one text, and the first YES books it.
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
