Review autopilot
After a visit you mark completed, customers who agreed to texts are asked how it went, with your Google review link. Everyone gets the link; a 1 to 3 is also asked privately what went wrong.
More reviews, asked the right way
After a visit you mark completed, each customer who agreed to texts gets one text: "How did we do? Reply with a number from 1 to 5," with your Google review link already in it. Everyone gets the link, whatever they score. A 1 to 3 is also asked what went wrong, and that reply comes straight to you.
- Everyone gets your link
- Unhappy replies come to you
- Once every 90 days at most
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Your AIThanks for choosing Bright Homes Cleaning! How did we do? Reply with a number from 1 to 5. Or leave a review: (your Google review link)
Customer5
4 or 5 is thanked and invited to post. 1 to 3 is asked what went wrong, and that reply comes to you.
Example with the sample business. The exact wording in the app may differ.
How it works
Review requests, step by step
Turn on review autopilot
In Settings, Review autopilot, switch it on and paste your Google review link.
Mark the visit completed
Customers who agreed to texts get one text asking how it went, with your public review link in it.
Hear what went wrong
A 4 or 5 is thanked and invited to post on Google. A 1 to 3 is asked what went wrong; their reply comes straight to you, with a notification.
What you get
Everything that comes with it
Reviews
See what customers said and which reviews are waiting on a reply. Your assistant can draft a reply; replies are saved in RaimCalls.
Customer survey
A 0 to 10 “how likely are you to recommend us?” text after visits, with your score on Today.
Why everyone gets the link
Google doesn't allow asking only happy customers for reviews, so RaimCalls never does. Every customer gets your public link, whatever they score.
Ground rules
What it will and won't do
- A customer is asked at most once every 90 days
- Never between 9 pm and 8 am where they are
- STOP always works
Plans
Which plans include it
Needs a business line, which comes with Foundation at $17.99 a month and up. Personal has no business number.
FAQ
Questions about review requests
How does review autopilot ask for reviews?
After a visit you mark completed, each customer who agreed to texts gets one text asking how it went, with your Google review link. Everyone gets the link, whatever they score. A 1 to 3 is also asked what went wrong, and that reply comes straight to you.
Why doesn't it only ask happy customers?
Google doesn't allow asking only happy customers for reviews, so RaimCalls never does.
What is the customer survey score?
Customers who agreed to texts get one question after a completed visit: "How likely are you to recommend us? Reply 0 to 10." Your score is the share who answered 9 or 10 minus the share who answered 0 to 6, from -100 to +100, and shows on Today.
Can my assistant help me reply to reviews?
Yes. Open Reviews: your assistant can draft each reply for you to check. Replies are saved in RaimCalls.
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
