Waitlist
When no time suits a caller, your AI can add them to the waitlist with their permission to text. When a time opens, the earliest match gets one text and the first YES books it.
A waitlist that fills your cancellations
When no open time suits a caller, your AI offers your waitlist and asks if it may text them. When an appointment is cancelled or moved, the earliest person waiting for that service gets one text, and the first YES books it.
- Only with a clear yes to texts
- First YES books it
- Held for 2 hours
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Your AIA 2:00 pm opening came up today at Bright Homes Cleaning. Reply YES to take it.
CustomerYES
The first YES books it. An offer is held for 2 hours.
Example with the sample business. The exact wording in the app may differ.
How it works
Waitlist, step by step
A caller can't find a time
Your AI offers to put them on the waitlist and asks if it may text them. Only a clear yes adds them.
A time opens up
When an upcoming appointment is cancelled or moved, the earliest person waiting for a matching service gets one text: Reply YES to take it.
The first YES books it
It's booked on your calendar; anyone who replies after it's taken gets an apology. An offer is held for 2 hours, then goes to the next person.
What you get
Everything that comes with it
Callers move or cancel their own booking
By call or text, your AI finds the appointment only by the number they're calling or texting from, reads it back, and changes it only after they say yes.
Learn more about Callers move or cancel their own bookingGround rules
What it will and won't do
- No offer is texted from 9 pm to 8 am where the customer is
- Anyone who replied STOP is never texted
- People stay on the list for 30 days, and you can remove anyone
Plans
Which plans include it
Needs a business line, which comes with Foundation at $17.99 a month and up. Personal has no business number.
FAQ
Questions about waitlist
How does the waitlist work?
When no open time suits a caller, your AI offers to put them on the waitlist and asks if it may text them. When an upcoming appointment is cancelled or moved, the earliest person waiting for a matching service gets one text, and the first YES books it on your calendar.
How long is an offer held?
For 2 hours, and never later than an hour before the time. Then it goes to the next person.
How long do people stay on the list?
30 days. You can remove anyone in Settings, Waitlist.
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
