How to keep your number and forward calls to RaimCalls
Keep the number your customers already call. Forward it to your RaimCalls business number: the app shows the exact steps for your phone company, then a test call proves it works, and Eve and Adam answer those calls too.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Real RaimCalls screens with a made-up sample business. Your screens show your own business, and layouts can differ slightly between app versions.
Step by step
Steps
Get a business number
Foundation and higher plans include a US business number. Open Settings, then Business number. Personal has no business number.
Open Forward your calls
In Settings, under Your phone line, tap Forward your calls.
Pick your phone company
Under 1. Who is your phone company?, choose the company that provides the number your customers call today.
Turn on forwarding
Under 2. Turn on forwarding, choose Forward every call, or Forward when you don’t answer, are busy or unreachable. Tap Dial code on the phone with that number, or open the Carrier’s help page.
Test it
Under 3. Test my forwarding, enter the number your customers call today and tap Test my forwarding. RaimCalls places a short call to that number. It doesn’t use AI minutes, and you can run up to 5 tests a day.
Good to know: forwarding moves calls only; texts stay with your carrier. A forwarding test checks the call route, not who owns the number, and test calls can use your plan and your carrier’s allowance. Once your line is on, Eve and Adam use OpenAI to listen and reply on its calls and texts; to stop that, turn the line off.
Outside the US? RaimCalls has call-forwarding guides for the UK, Nigeria, Ghana, Kenya and South Africa. Your RaimCalls business number is a US number.
FAQ
Related questions
Do I need a new business phone number?
You need a RaimCalls business number so Eve and Adam can answer, which comes with Foundation and higher plans. You can keep the number customers already know by forwarding it to your business number with your carrier's code, then run a test call to confirm it works.
Can calls ring my own phone first?
Yes. Under Hours & call routing choose Ring my phone first, or Ring me when open. Press 1 to take the call; if you don't, the AI answers.
How do I make sure certain people always reach me?
Add them as VIP callers. A VIP's call skips the spam screen and rings the phone you set first, at any hour and on holidays. You hear “Your VIP caller” and their name before you press 1, and if you don't pick up, your AI answers as usual.
Can callers move or cancel their own appointment?
Yes, on a call or by text. Your AI looks the appointment up by the number they're calling or texting from, never by a name, reads the day and time back and changes it only after they say yes. Your calendar updates and you're notified.
Can callers leave me a voicemail?
Yes, if you turn it on: always, only after hours, or when your assistant can't help. Each voicemail is up to 2 minutes, is transcribed and summarized, and uses your plan's voice minutes for its length.
Are business-line calls recorded?
Only if you turn on call recording or voicemail. Otherwise your AI's calls are transcribed and summarized, and no audio is kept. Every recorded call starts with “This call is recorded and transcribed” before anyone speaks.
Does my AI answer customers' texts without asking me?
Yes, unless you turn it off in Settings › Your AI answers texts. When you reply to a customer yourself, your AI stays quiet on that conversation for 30 minutes. STOP and HELP always work, and each AI reply uses one AI text from your plan.
Can I use RaimCalls in Canada or outside the US?
You can set your country to Canada, the UK, Nigeria, Ghana, Kenya or South Africa for local number formats, your time zone and your currency. Your RaimCalls business number is a US number, and calls and texts to other countries use more of your plan because they cost more.
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
