Effective date: November 11, 2026

RaimCalls is an app for people and small-business owners, made and published by ECONTEUR LLC (Alpharetta, Georgia, USA). It provides audio and video calls between signed-in RaimCalls users, an AI assistant that phones businesses for the owner (cancel, ask, reschedule, wait on hold, report back), and AI that answers the owner's own business line and texts. This policy covers people who sign in, people they call in the app, and the customers and callers the business talks to through RaimCalls. Customer information is handled for the business, which is responsible for having a lawful basis to contact those people.

RaimCalls runs on ECONTEUR's own servers. The same company also runs a separate web service on that platform, so a RaimCalls account is stored on shared ECONTEUR infrastructure. Nothing about your account is shown to or used by any other app, and we do not sell it.

1. Information we collect

Account: email address, name, phone number, and the identifier from Sign in with Apple or Google if you use them.
Business setup: business name, services, prices, hours, FAQs and policies you enter so the assistant can speak for the business.
Customers: names, phone numbers, emails, notes, appointments and messages you add, or contacts you choose to import. The contact picker sends only the contacts you tick.
Business calls, texts and transcripts: transcripts, summaries and messages from calls and texts handled by the business's AI, kept in the business's account. Call audio is kept only if the business turns on voicemail or call recording (both off unless the owner switches them on): the audio stays with our phone provider, Twilio, plays only inside the owner's app, and is deleted after the period the owner chooses (30 days, 90 days or a year), with its call, or with the account.
Calls between RaimCalls users: saved contact names and the email addresses or verified numbers you enter, blocked-user records, account identifiers and call type, temporary connection information (including network addresses) needed to connect the devices, and usage records used to apply your plan allowance. The person you call can see your calling name and your sign-in email or verified number. RaimCalls does not record or transcribe the audio or video of these person-to-person calls. Network relay providers process connection information and relay the call when needed.
Optional calling-number verification: if you choose to verify a number, we send that number to Twilio to deliver a verification text and send the code you enter to Twilio to check it. We process the verification result and keep the verified number with your sign-in account so other users can call it inside RaimCalls. This does not enable phone-number sign-in. You can use saved email contacts without verifying a phone number.
Calendar: if you turn on phone calendar sync, appointments are written to a calendar named "RaimCalls" on your device. RaimCalls only adds and updates its own bookings in that calendar; nothing from your other calendars is read or sent anywhere.
Bills, expenses and job photos: receipts, bill photos, amounts and notes you add. Job photos are private to the owner and the team members assigned to that job.
Voice: audio during a live voice conversation you start, and a voice sample only if you choose My Voice Clone (see section 3).
Business registration details: if you register for business texting, your legal business name, EIN and address are sent to our messaging provider and the carriers' registry, as the carriers require.
Purchases: subscription status from Apple or Google, or from Stripe for a plan bought on raimcalls.com. We never see your card number.
Device and diagnostics: a push-notification token so we can notify you, and server logs (kept 90 days) used to run and secure the service.

2. How we use it

To run the features you use, keep the service secure, bill for your plan, and answer support requests. We do not sell personal information, we do not use it for advertising, and we do not track you across other companies' apps or websites.

3. AI processing and your consent

RaimCalls uses OpenAI to process speech and language. Before the first time you use a feature that sends your data to OpenAI, the app asks for your permission in a screen that names OpenAI and says exactly what is sent, and you can decline or withdraw later in Settings, Privacy & consent. The features are: a live voice conversation with the assistant (your voice audio and its transcript are sent, the audio is not stored), reading a photo of a bill or receipt, transcribing a voice quote or a caller's voicemail, and drafting a reply. OpenAI processes this only to provide the feature. A business line works differently: when the owner turns one on, Eve and Adam use OpenAI to listen and reply on its calls and texts, including what callers say, and the owner is told this when setting up the line. The answer on the permission screen above covers the owner's own features; to stop OpenAI handling the line, the owner turns the line off. The permanent key stays on our servers and the app receives a short-lived key that expires after two minutes.

My Voice Clone (optional; calls in your voice on the Reign and Legacy plans, and a one-time preview on other paid plans after which the voice is deleted from ElevenLabs): a voice sample is stored only after you accept a written release. Only with a separate, explicit consent is your own recording sent to ElevenLabs to create a synthetic version of your voice. Withdrawing consent blocks new use at once, and we then delete the voice at ElevenLabs. A sample is deleted when the account is deleted, within 30 days after the voice profile is deleted, and automatically if unused for 12 months.

Eve and Adam's voice (optional): when you agree in the app, the words Eve and Adam say on your calls are sent to ElevenLabs, which turns them into speech. Those words can include what a caller told them, such as a name, a phone number or an address. No recording of you or your callers goes to ElevenLabs for this. OpenAI still listens to the call and writes the replies. If you don't agree, your calls keep the voice they have today, and everything else works the same. You can change this any time in Settings, Privacy & consent. ElevenLabs is set not to use this text to train its models.

4. Phone calls handled by AI

The AI voices, Eve and Adam, tell the person at the start of every call that they are an AI and that the call is transcribed by AI. When the business has turned on call recording, every recorded call starts with a spoken recording notice before recording begins, and a voicemail caller is told the message is recorded and transcribed. Outbound AI calls to a person are placed only to numbers with a recorded record of prior consent, only between 8 am and 9 pm in that person's time, and a number that opts out is never called again. The assistant never gives out passwords, PINs or card numbers and never agrees to pay.

5. Text messages and mobile information

Texts are sent for the business, only with recorded consent and following the owner's settings. Message frequency varies, message and data rates may apply, reply STOP to opt out and HELP for help. Consent is never a condition of purchase. Opt-in data and consent for texting are never shared with third parties or affiliates for marketing. Scheduled automatic texts wait out quiet hours from 9 pm to 8 am.

Calling-number verification texts are separate from business and marketing texts. We send them only when you request a code for your own number. Message and data rates may apply. Verifying a number does not subscribe you to marketing messages.

When you choose Share setup report, the device share sheet lets you send app version, service-configuration results and microphone/camera permission status to a destination you choose. The report does not include account details, contacts or invitation links. Checking setup reads existing permission status without starting a call or capturing audio or video.

6. Service providers

We share information only with the providers that run the service, each only for that purpose: OpenAI (speech and language), Twilio (phone calls, texts, optional calling-number verification and app-call connection relays), Cloudflare (app-call connection relays), Supabase (sign-in and verified calling numbers), Railway (hosting and database), Expo (delivering push notifications to your device through Apple and Google), Apple and Google (sign-in, purchases and push notifications), Stripe (plans bought on raimcalls.com, and businesses getting paid by their own customers), Paystack (businesses getting paid by their own customers), Resend (email), and ElevenLabs (speech for Eve and Adam when you agree, and voice clones if you make one). If you connect them, Google Calendar and Gmail. Where the owner turns on another messaging channel, that channel's provider.

7. How long we keep it

Account and business records are kept until you delete them, an auto-delete period removes them, or the account is deleted. The law requires us to keep a few records: payment and other financial records, 7 years; records of automated messages sent and their delivery, and consent records, 4 years; usage records, 400 days; voice-sample release records, 3 years. STOP opt-out records are kept even after deletion so opt-outs stay honored. Server logs are kept 90 days. Phone numbers are released 30 days after a plan lapses unless renewed. Data-download files are deleted 7 days after they are ready.

Saved calling contacts and blocked-user records stay with your account until you remove them or delete the account. App-call signaling and relay credentials held by the app service are cleared when sessions end or expire. Brief ended-session metadata remains temporarily for cleanup and retry handling; it is not a recording or transcript. Calling usage records and service logs follow the applicable usage and log retention periods above. Verification delivery and processing records are also handled by Twilio under its service-provider obligations.

8. Deleting your account

Open Settings > Privacy & consent > Delete account. This erases your saved calling contacts and blocked-user records, the business, its customers, conversations and messages, call transcripts, bookings, quotes, documents, notes, automations, voice samples and stored files, and releases business phone numbers. The records the law requires are kept de-identified (no names, message content, notes or email addresses) under a new reference not linked to you, each with a purge date. Deleting an account does not cancel an App Store or Google Play subscription; cancel that in your store settings. A plan bought on raimcalls.com is cancelled when the account is deleted. If you cannot open the app, see how to request deletion.

9. Your data controls

Without deleting the account you can delete individual calls or their transcripts, conversations or messages, customers with or without their history, appointments, quotes, notes and documents, or clear a whole category. You can set transcripts, messages and activity to be removed automatically after 30, 90 or 365 days. Settings > Data & privacy > Download my data prepares a file of your data (never passwords, tokens, uploaded files or voice audio) and tells you in the app and by email when it is ready.

In App calls, use Remove contact to delete a saved calling contact, or Blocked people to unblock an account. Removing a saved contact does not block that person. To stop incoming app calls from an account, choose Block caller on its incoming call.

10. Your rights and choices

You can access, correct, download and delete your information in the app, and withdraw any consent. If you are in a region with additional rights, write to us and we will respond within the time the law allows. A customer or caller of a business can ask us or that business to delete their information.

11. Security and where information is processed

Data is encrypted in transit and access is limited to what each person needs. Information is processed in the United States. To connect calls between RaimCalls users, our network relay providers (Twilio and Cloudflare) may route connection information, and the call's audio and video when a relay is needed, through their servers in other countries.

12. If you are in Nigeria

This section explains how the Nigeria Data Protection Act 2023 applies to RaimCalls.

Who we are: RaimCalls is made by ECONTEUR LLC, Alpharetta, Georgia, USA. Contact us about your data at the address in Contact below.
Who decides about your data: when you call, text or message a business that uses RaimCalls, that business decides how your information is used, and RaimCalls processes it for them. For the business owner's own account, ECONTEUR LLC decides.
Why we may use it: to provide the service the business or its owner asked for (contract), or because you agreed (consent). You can withdraw consent at any time, as easily as you gave it.
AI answers calls and messages: an AI answers calls and messages for the business and says it is an AI. It does not make decisions that have legal or similarly significant effects on you. You can ask for a person at any time, and you can object to AI processing.
Who receives it: the service providers listed in section 6, including hosting, phone and messaging (Twilio, and Meta for WhatsApp), AI (OpenAI, and ElevenLabs where you agreed) and payments (Paystack). They are outside Nigeria; we transfer data to them because it is needed to provide the service you asked for, or with your consent, and we keep a record of the basis for each transfer.
How long we keep it: as described in section 7 and the business's retention settings.
Your rights: access, a copy, correction, erasure, restriction, objection (including to direct marketing, at any time) and portability. Write to us at the address below.
Complaints: you can complain to the Nigeria Data Protection Commission (ndpc.gov.ng).
Breaches: a breach that is likely to put your rights at risk is reported to the Nigeria Data Protection Commission within 72 hours.

13. Children

RaimCalls is for adults aged 18 and older and is not directed to children.

14. Changes

If our practices change we will update this page and the app-store privacy disclosures before the change takes effect.

15. Contact

ECONTEUR LLC, Alpharetta, Georgia, USA. Privacy questions and data requests: support@raimcalls.com, from the email address on your account.

16. This website

raimcalls.com sets no cookies, runs no analytics or advertising trackers, and loads nothing from other companies. It is hosted by Cloudflare, which processes the technical data that any web request carries, such as your IP address, to deliver the site and keep it secure.

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