Support
RaimCalls is a phone and tablet app by ECONTEUR LLC. Get help here, or write to support@raimcalls.com from the email on your account. We usually reply within two business days.
Contact
Writing to support
- Email support@raimcalls.com from the email address on your RaimCalls account.
- Say which phone or tablet you use, and the app version from Settings › About RaimCalls.
- Never send passwords or card numbers.
- To report someone who called you in the app, use Report on the incoming call. It opens your email app with the call’s details, and nothing is sent until you send it.
Emergencies
RaimCalls is not an emergency service.
In an emergency, call 911 in the US, or your local emergency number.
Getting started
Getting started
- Sign in with Apple, Google or email, then follow Setup to enter your services, hours and FAQs.
- Try it without a business number: Calls › Call for me › Practice first places no call, and Hear Eve answer places a short test call to your own verified phone.
- Call for me: tell the assistant who to call and why. It says it is an AI, works the phone menu, waits on hold and reports back with the outcome and any confirmation number. It never gives passwords or card numbers and never agrees to pay.
- Call another RaimCalls user: open Calls › Open app calls, or Settings › App calls. Save their sign-in email or verified calling number, then tap Audio or Video. Both people need separate signed-in accounts and the app open on screen. Only the person who starts the call needs an active plan with enough shared usage; answering is always free.
- Answer your business line: choose Eve or Adam and a business number on a plan that includes one (Foundation or above), and set your hours and FAQs.
FAQ
Common questions
How do I get started?
Sign in with Apple, Google or email, then follow Setup to enter your services, hours and FAQs. Calls › Call for me › Practice first places no call, and Hear Eve answer places a short test call to your own verified phone.
Do I need to type a long code or verify my phone number to call another person?
No. Save their RaimCalls sign-in email and call from your saved list. A verified number is optional: when verification is available, use My calling number, enter + and your country code, request a text code and verify it. You can also share an invitation link for the other person to open or paste. Both people must join an invitation within 5 minutes.
Which plans include audio and video calls?
Every plan, including Personal. Answering an app call or joining an invitation is always free: the plan of the person who starts the call covers both people. Calls you start are not unlimited, and a call room expires 15 minutes after it is created, including connection time.
How do I check my calling setup?
Open Call setup and tap Check call setup to check the service and your existing microphone and camera permissions. It doesn't make a call, open your microphone or camera, or send a text, and it doesn't confirm that a call will work. Share setup report opens your device's share sheet with the app version and setup results, without your account, contacts or invitation links.
Why did I miss an app call, or why did it end?
Both people must keep RaimCalls open on screen. Incoming app calls don't ring while the app is closed or in the background. During a call, leaving the call page (Back asks first) or putting the app in the background ends the call. Check the saved email or verified number, both connections and the caller's remaining plan usage.
Audio works, but why is video missing?
Start a Video call or join a video invitation; audio calls keep the camera off. Allow camera and microphone access on both devices. On a video call, check your preview, tap Turn camera on if needed, or use Switch camera. If permission was denied, allow it in your device's Settings and start a new video call.
Why doesn't my plan show a business phone number?
Personal doesn't include a business number, and neither do the free trial or test purchases. Choose Foundation or above for a business line, or use Hear Eve answer where offered to hear how your line will be answered. App calls are included in every plan.
How do I restore or cancel my subscription?
Plans › Restore purchases, or manage and cancel in your Apple ID or Google Play subscription settings. Deleting your account does not cancel a store subscription.
How do I stop business texts or AI calls to someone?
They can reply STOP to any text. You can also mark a customer Do Not Contact in the app. Opt-outs are never undone.
How do I delete my data?
Settings › Delete account (under Privacy & consent), or see the Delete your data page for every way to do it.
Owner’s manual
Every screen, explained
The owner’s manual walks through RaimCalls screen by screen. The current edition is 1.0.7, so it doesn’t cover app calls yet: they’re covered on this page and in Settings › Help & FAQ in the app.
Your data
Privacy, terms and deletion
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
