Department menu
Up to 6 options like Sales, Service or a person. Callers press 1, 2 or 3; the person you ring presses 1 to take the call, or your assistant takes a message.
A department menu, without a phone system
Give callers up to 6 options, like Sales, Service or a person on your team, each with the phone to ring and when it may ring. Callers press 1, 2 or 3, or stay on the line to talk to your assistant instead.
- Up to 6 options
- Hear who it's for, press 1
- After hours, a message
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Real RaimCalls screens with a made-up sample business. Your screens show your own business, and layouts can differ slightly between app versions.
How it works
Department menu, step by step
Add your options
In Settings, Department menu, add up to 6 options, each with the phone to ring and when: any time, or your business hours.
Callers choose
They hear the options before your assistant and press 1, 2 or 3, or stay on the line to talk to your assistant.
The right person takes it
The person you ring hears who the call is for and presses 1 to take it. Outside its hours, or if nobody presses 1, your assistant takes a message.
What you get
Everything that comes with it
Messages, urgent ones first
Your AI takes the caller's name, callback number, what it's about and how urgent it is. An urgent message also sends you a notification.
Learn more about Messages, urgent ones firstHours and call routing
Have calls ring your phone first, or ring you only when you're open. Press 1 to take the call; if you don't, your AI answers. Add holidays, or switch on Closed today.
Learn more about Hours and call routingGround rules
What it will and won't do
- Nobody is put through without pressing 1 first
- If nobody picks up, the caller goes back to your AI and a message is left for you
- Messages land in Settings, Messages, urgent ones first
Plans
Which plans include it
Needs a business line, which comes with Foundation at $17.99 a month and up. Personal has no business number.
| Plan | Personal | Foundation | Rise | Reign | Legacy |
|---|---|---|---|---|---|
| Price a month | $9.99 | $17.99 | $43.99 | $87.99 | $169.99 |
| Live AI voice minutes a month | Not included | 45 | 125 | 250 | 520 |
FAQ
Questions about department menu
Can callers choose Sales, Service or a person?
Yes. In Settings, Department menu, add up to 6 options, each with the phone to ring and when it may ring. Callers press 1, 2 or 3, or stay on the line to talk to your assistant instead.
What do I hear when a call is put through to me?
You hear who the call is for, then "Press 1 to take the call." The caller doesn't hear it. If you don't press 1, or nobody answers, the caller goes back to your AI and a message is left for you.
What happens after hours?
Outside an option's hours, your assistant takes a message for that person instead of ringing them.
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
