Recall reminders
Set how often each service is due. Customers who are due and have nothing booked get one reminder.
Bring customers back when they're due
Set how often each service is due, like every 6 months for a cleaning or every 3 months for an oil change. When that time has passed and a customer has nothing booked, they get one reminder, and you see who came back and what they spent.
- Per-service schedules
- One reminder, not a barrage
- See who came back
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Real RaimCalls screens with a made-up sample business. Your screens show your own business, and layouts can differ slightly between app versions.
How it works
Recall reminders and campaigns, step by step
Set when each service is due
In Settings, Recall reminders, choose how often each service is due.
Customers get one reminder
With your booking page, or they can reply YES and you get a to-do to call them back.
Reach the quiet ones
Campaigns send one text to customers you haven't seen in a while, or to everyone. Win-back reaches out once per period.
What you get
Everything that comes with it
Campaigns
One text to customers you haven't seen in a while, or to everyone.
Keep customers
Appointment reminders, booking confirmations, instant replies to new leads, lead follow-ups, review requests, no-show rebooking, payment receipts and win-back texts. Every automation starts off.
Learn more about Keep customersGround rules
What it will and won't do
- Campaign texts use your plan's AI texts
- A recall is a marketing message, so it's texted only to customers whose written permission you've recorded, and emailed with an unsubscribe link to the rest
- "Brought back" counts only visits that were completed, or online bookings that were paid, within 60 days
- STOP always works
Plans
Which plans include it
Needs a business line, which comes with Foundation at $17.99 a month and up. Personal has no business number.
| Plan | Personal | Foundation | Rise | Reign | Legacy |
|---|---|---|---|---|---|
| Price a month | $9.99 | $17.99 | $43.99 | $87.99 | $169.99 |
| AI texts a month | Not included | 20 | 60 | 120 | 250 |
FAQ
Questions about recall reminders and campaigns
How do recall reminders work?
Set how often each service is due. When that long has passed since a customer's last completed visit for that service and they have nothing booked, they get one reminder, or they can reply YES and you get a to-do to call them back.
Who gets recall texts?
A recall asks for a new booking, so it's a marketing message: it's texted only to customers whose written permission you've recorded, and emailed, with an unsubscribe link, to the rest who have an email.
What is win-back?
An automation that reaches out to customers you haven't seen in a while, once per period, after 30 days to 2 years away, as you choose. Like every automation, it starts off.
The future picks up.
Get RaimCalls
Let your AI take the calls you'd rather not make, while your business line, your admin and your people stay one tap away.
For Android phones and tablets. The iPhone and iPad version isn’t on the App Store yet.
Plans from $9.99 a month. Answering an app call is always free. See plans and pricing.
