1. Remind, and make confirming easy
Turn on appointment reminders and choose when they go, from an hour to a week before. Each one ends "Reply C to confirm or R to reschedule." A C marks the appointment confirmed on your calendar; an R tells them you'll find a new time and notifies you.
2. Ask for a deposit on the big ones
Set a deposit on a service and connect Get paid. After booking that service on a call, your AI asks if it may text a secure payment link, and sends it only after a yes. Card details are never taken on the phone.
3. Let customers move their own booking
A customer who can't make it is better than one who doesn't show. By call or text, your AI finds their appointment by the number they're using, reads it back and moves or cancels it only after they say yes.
4. Refill the gap from your waitlist
When an appointment is cancelled or moved, the earliest person on your waitlist for that service gets one text. The first YES books it.
5. Rebook the ones who miss
No-show rebooking sends one friendly message after a missed appointment, offering a new time. It's never sent between 9 pm and 8 am in your business's time zone.
Every automation starts off, and texts go only to customers who agreed to them. STOP always works.
