Ask everyone, right after the visit
With review autopilot on, each customer who agreed to texts gets one text after a visit you mark completed: "How did we do? Reply with a number from 1 to 5," with your Google review link already in it.
Never filter out the unhappy ones
Google doesn't allow asking only happy customers for reviews, so RaimCalls never does. Everyone gets your public link, whatever they score. A 1 to 3 is also asked what went wrong, and that reply comes straight to you, so you can fix it.
Don't overdo it
- A customer is asked at most once every 90 days.
- Never between 9 pm and 8 am where they are.
- STOP always works, and opted-out customers are never asked.
Reply to the reviews you get
Open Reviews to see what customers said and which reviews are waiting on a reply. Your assistant can draft each reply for you to check.
Measure how customers feel
The customer survey asks one question after a completed visit: "How likely are you to recommend us? Reply 0 to 10." Your score shows on Today.
